Your questions are welcome - Training Momentum

We do our best to cater for all clients. Whether you have a confirmed disability / learning difficulty or maybe some fear of commencing/completing your training, please discuss with us at or prior to enrolling. We will assist you and find a way to accommodate you as best we can.

Alternatively you can contact one of our friendly team members 

How do I pay for my Course?

Payment options are:

1. Direct Credit - select "No" to the "pay now" question in your application form. We will send an invoice with our Bank Account details.
2. VISA or Mastercard Credit Card - select "No" to the "pay now" question in your enrolment form. We will send an invoice and payment can be made by phone. (Note: a 2% fee applies for all Visa/Mastercards)

What fees do I pay if I need to transfer my course to another date?

We do not charge a transfer fee so long as you advise us at least 7 days prior to your start date. If you advise at short notice we may apply a $150 transfer fee as per our cancellation policy!

Discuss your particular circumstances with us to identify ways to avoid other fees occurring, such as:

• Extension to the Term of your Course
• re-issue of Certificates, if lost or miss-placed by you

Will my personal information be safe - Privacy Policy?

Client Records, Privacy and Confidentiality

Our Privacy and Confidentiality Policy applies to all staff, students, clients and stakeholders and is available to all students on request. 

We are committed to Privacy and Confidentiality of our staff, students, clients and stakeholders. We strive for transparency and best practice in all we do.

Privacy and other Policies which have implications for prospective or current students may be found here:

What if I am unhappy - can I appeal an assessment decision or raise a grievance?

Yes of course you can appeal or query assessments or lodge a complaint. All matters will be processed with respect and confidentiality.

Training Momentum Pty Ltd delivers and assesses courses in agreement with and under the auspices of HBTA (RTO #30831) & AlertForce (RTO #91826). Training Momentum defers to their Grievance Policies.

Assessments - Firstly, please discuss the decision and available options with your Assessor so that you can fully understand the reason/s for the decision. Following this discussion, your Assessor may decide to reassess the evidence you have provided, and/or ask another Assessor to moderate the assessment.  You, or the Assessor may request HBTA to appoint an independent Assessor; and you will be involved at every stage of the moderation process, you and the Assessor will be advised of the outcome, and receive additional feedback to assist all parties in understanding the decision.

Grievances and Appeals

We are committed to ongoing improvements that will enhance the service that is provided to you.  Should you have any grievance with the way in which we have conducted business with you, we will listen to you.

In the first instance, any grievance should be discussed with the relevant Administrative person or Facilitator.  If they cannot resolve the problem to your satisfaction, it will then be referred to the Manager.  If the  Manager was your first point of contact or if the issue is still not resolved to your satisfaction, then the National Manager shall endeavour to resolve the matter.  Further detail regarding our grievance and appeals policy is contained in our “Customer Service Charter and Grievance Policy” - refer to link above.

If you do not agree with the result given for an assessment task, you may appeal the assessment decision.  You should first discuss the assessment result with your Facilitator.  If you are not satisfied with the outcome of that discussion, you can access the appeal process through the Manager. 

We give an assurance that no discrimination shall be made against an individual or organisation lodging a grievance.  We view all criticism and suggested improvements as ways that will allow us to improve our service to you.

Formal complaints may also be made directly to management or, if necessary to the Australian Skills and Quality Authority.

What is the cancellation policy?

Note: Only accepted in writing and applicable from the date we acknowledge receipt! (email is accepted)

Terms are:

• if 10 working days or more prior to course commencement - a refund less 20% administration fee applies
• if less than 10 working days prior to course commencement, a refund less 50% late cancellation fee applies
• If after the commencement of the program, NO refund applies

Will my qualification be Nationally Recognised?

The Business, Leadership, Project Management, WHS and Trainer categories are nationally recognised training qualifications, delivered by Training Momentum Pty Ltd in partnership with and under the auspices of Healthy Business Training Academy RTO #30831.

You are enrolled with and your Certificate is issued directly by HBTA.

The categories of "Plant Operation, Loader & Crane and Safety Tickets" are nationally recognised training qualifications, delivered by Training Momentum Pty Ltd in partnership with and under the auspices of bbRTO #.

When will I receive my qualification certificate?
Once you have completed and submitted all of your course work and assessments, your work will be assessed for competency. Once competency is met, your work is lodged with the RTO for moderation. Once moderation is completed HBTA administration process an original certificate of qualification and post to you within thirty (30) working days. A PDF copy is also emailed to you.

If you lose your original Certificate or do not receive it, contact us straight away as we can provide a replacement. There is a charge per certificate to cover administration, re-issue and postage costs.

If your employer or another 3rd party requires confirmation that your Qualification is legitimate, then please contact us. There is no charge for this validation service, but we do require your written permission to protect your personal information! - see our Privacy Policy 

What does a standard training day involve?
A standard training day involves engaging and interactive training with one of our expert facilitators, in one of our comfortable training rooms. Courses typically run from 8.00am to approx 3.30pm, with breaks scheduled for morning, lunch and afternoon.

Coffee/Tea/Milo/Milk/Filtered Water are provided for your course, however lunches are your responsibility. There are vending machines and hot drink facilities on-site including a kitchen with fridges for food preparation and storage. A lunch bar is located approximately 100 metres from the centre.

Professional catering can be arranged for your course if required.

What should I bring to my Classroom training?
We recommend bringing a notepad and pen. A laptop/tablet with Office compatible software installed, is a requirement for most nationally recognised courses. Any additional requirements will be included in your training pack, typically consisting of either course workbook(s) &/or a USB containing the appropriate content.

You will be notified on enrolment of specific requirements for your course of study.

What should I wear to my training?
The minimum standard required for our premises is Smart Casual clothing along with closed toe shoes, suitable for an office/administration work place.

Do I need to do anything before my training starts?
Yes .. complete all enrolment and disclosures forms and provide photo identification, as requested by our staff.

Some of our courses involve prerequisite learning or activities that are compulsory. If your course involves prerequisite learning, it will be clearly stated to you and the prerequisite material will be delivered to you before the course begins with clear instructions. If this content is not completed prior to attending, you will not be able to commence the course.

If you are working in an industry relevant to your study, you may wish to prepare some questions or real-life scenarios to bring with you. Our facilitators are ready to help you with any situations that may occur for you at work and love answering your questions.

How do I study by e-learning/distance?

Most of our nationally recognised training is available by e-learning online or by distance education option, where we provide  electronic versions of training materials to you. You can study from your home or remote location, with assessments required to be completed and submitted within a notified time frame from your enrolment date. 

To view a list of courses and enrol online, scroll to the base of this page. Alternatively you can enrol in a course by calling one of our friendly team members.

• Studying by Distance will involve materials delivered to you via personal collection, mail or email.
• e-Learning is facilitated through the HBTA Online e-learning platform - accessed using your personal log in/password. You can contact your training facilitator at any time throughout your course for queries, assistance, support or explanations by email, phone or by personal appointment.
• Your learning is flexible and self-paced and we also allow you to convert to a classroom option. Fees will apply, to an amount at least equalling the difference between the course prices.

Can I use previous study or workplace experience towards my qualification? (What is RPL?)

Yes! In many cases you can apply for Recognition for Prior Learning (RPL) towards your qualification. This process is designed to map your existing qualifications and current/prior work skills to competencies within qualifications.  This can be done at any point during your training, but is most appropriate well prior to commencing any course of study.

Contact our team before you begin your training to see if you qualify for full or partial RPL. We offer a free pre-assessment to determine potential eligibility for RPL. To commence this process simply email a copy of your Resume & existing qualifications (including all Statements of Attainments) to us for assessment. The preliminary Assessment typically involves 7-10 working days, after which we will contact you to discuss a pathway to the qualification you seek and we will confirm course fee(s) applicable.

Once the pathway is determined we will invite you to enrol, pay and complete the RPL Pack, submit documents and evidence to support your application. These will then be formally assessed against national competencies for the unit(s)/qualification(s) sought.

For more information, please contact us.